Enjoy 10% Off Your First Order! Use Code: NEW10 at Checkout

Delivery Information

At BONCAFÉ MIDDLE EAST LLC, we provide reliable and efficient delivery

services across the UAE. Enjoy free delivery on all orders over 150 AED.

Return & Exchange Policy

We ensure customer satisfaction with a simple and fair return polic for food and non-food products.

Food Products

Returns are only accepted if the product is damaged or faulty upon arrival. Items must be unused and in their original condition. No returns or refunds for coffee and other food products unless they meet the above criteria. Pre-authorization is required—please contact us before returning items.

Equipment & Non-Food Products

Returns are accepted within 3 calendar days from the invoice date. Items must be unused, in original packaging, and with all tags and accessories intact. A valid proof of purchase is required. Pre-authorization is required—please contact us before initiating a return. Once inspected and approved, a refund will be processed to your original payment method. Shipping charges are non-refundable.

International Orders

All international sales are final. No returns or exchanges are accepted. Customers are responsible for any customs duties, taxes, or import fees. BONCAFÉ MIDDLE EAST LLC is not liable for these charges. If a customer refuses delivery, no refund will be issued, and additional charges may apply.

Terms & Conditions

We strive to provide accurate product descriptions and images, but variations may occur. BONCAFÉ MIDDLE EAST LLC is not responsible for discrepancies in product representation. By placing an order, customers agree to the terms outlined in this policy.

For any questions or further assistance, please contact us.